Faq

faq

Best Restaurant Delivery Software

Question: I have my own website can I use it?

Answer:

Yes. RDSMaker will use your brand name to customize the site for you. All we need is a logo and the list of restaurants you would like to deliver from. Once we get that our menu management team will upload the menus for you.

Question: How do I manage my team?

Answer:

Yes. You can manage your drivers and every aspect of your website from anywhere you chose. RDSMaker platform is completely responsive. You can choose to work from your phone, tablet, or PC.

Question: I’m only open on certain days and times, can your platform support that?

Answer:

Yes. You can manage restaurant start time, end time. Area wise delivery timing and days. As well as also different charges for different areas.

Question: I charge more for delivery (or pickup) if a customer is far away, can your system handle that?

Answer:

Definitely. Many food delivery services use zip codes to define their delivery area. Not only that you can choose how far you want to deliver and how much you want to charge for extra distance.

Question: Do you host the website?

Answer:

Yes your site will be hosted on our servers. Our Server are on amazon cloud which guarantees 99.99% up-time.

Question: How much is hosting?

Answer:

Its hosted for free. It comes in all of our plans. Our prices are all inclusive.

Question: How long have you been in business?

Answer:

Three years. We work with some of the largest brands in restaurant delivery service, on demand delivery, and online ordering industry as well as emerging, innovative startups.

Question: What phones work with your software?

Answer:

Once you are on our platform we also build mobile apps for iPhone and Android. Additionally our mobile web interface and desktop website can handle all other platforms. Also iOS and Android users can also use our mobile web interface without downloading the app.

Question: Is there a contract?

Answer:

We absolutely do not have any contract or terms. Your decision to move to other platform won’t cost you anything your user data and menus can be exported in excel (csv) format for your new provider. We believe in providing the best service and best software so you do not have to look elsewhere. We strive hard and also accommodate any of your specific requirements in our software feature to keep you as a loyal customer.

Question: What if I decide to close the business?

Answer:

We respect your opinion and do not charge you any surcharge for closing as there is no contract there is no worry. If you are startup and trying to build the market you can sign up our risk free trial where in our team will build the base for you.

Question: How customizable is the site?

Answer:

We built the platform to cater multiple themes. So its very highly customizable. Also if you have a designer who want to update they can update the theme and also want to run third party advertisement on the page they can do so.

Question: I already have a website, do I have to close it and use yours?

Answer:

No Not at all. We can either add our plugins or customize your website looks to our software so it will transition without any trouble. Our team will prepare a demo site based on your existing site so that you can see before it goes live. Transition will be taken care by our team you do not need to worry about it.

Question: Who do you use for credit card processing?

Answer:

We can use any gateways you like. Some of our client use PayPal, Braintree, Elavon, Authorize.net or any ecommerce gateway you prefer.

Question: Can we add features to the software?

Answer:

We love to hear the customer feedback and always are building new features on our software. Your inputs and suggestion are always welcome. Since you use our platform you can also chat with our software team to suggest changes and/or join our weekly software updates minutes.

Question: Do we need to meet face to face?

Answer:

Our software is provided and configured over the cloud. So there is no necessity to meet face to face. But we do meet our customers very often to understand the needs and accommodate those in our future releases.

Question: What is the approximate timeline for getting the site up and running?

Answer:

We usually can get you a demo access in few hours. But to transition the menu’s if you have currently running some software it may take approximately 2 days to upload 50 menus. If there is a bigger transition it may take little longer.

Question: Can i sent mass emails to my customers ?

Answer:

Yes, that’s included, the software has a way to create email campaign and send out news letters with promotions etc.

Question: Do you provide customer service?

Answer:

We have our own team of customer service representative for handling the calls of your customer if you like us to do so. Customer service is not included in the pricing. But if you like to have that too we can discuss your specific needs and assign customer service associate for handling your customer calls too.

Question: Do you have live person to fix any site issues?

Answer:

Our software team is available if you have any difficulty of any feature. Just call us our working hours are 9:30 am to 6:00 pm PST. For urgent needs too we have resources available round the clock. But we prefer the working hours for non urgent issues.

Question: Do you want us to upload the menus?

Answer:

Our software has a feature for you to upload your own menu’s. But if you would like our team members can upload a menu for you for a charge of $20. The initial setup time menu uploads are free.